Automating Your Service Desk-Anakage

Automation is the key. The millennial employee workforce prefers self-service for common occurring issues before reaching out to the Service Desk agent. As per Gartner 40% of incidents are self serviceable, yet most organizations fail in implementations. There are several external effects including decreased revenue, poor customer satisfaction, even declination Read more…

Multilingual Content Management System for a Luxury German multinational automotive company’s Service desk – A Case Study

The Scenario  The company has geographically dispersed locations with multiple facilities in a city with different language users, say for example: Bangalore office: Building 1 Building 2 Tokyo office: Building 3 Building 4 Madrid office: Building 5 Building 6 With a workforce of over hundreds of thousands, serving customers across Read more…