For many organizations the conventional way of solving any IT problem is to respond to clients or users after it arises. But even if the support service is well defined and works seamlessly, it is often time consuming and may not serve desirable user experience. Instead, imagine if you could solve issues silently before users even get to know about the issues.
Why consider a proactive approach in user support
Every employee loses an average of 22 minutes per day due to IT related issues whereas ideally there shouldn’t be any downtime at all. Besides, the cost to user productivity or espirit de cops is quite difficult to quantify, but holds a lot of importance in organizational performance. And in today’s dynamic digital workplace with increasing number of applications and remote users, being reactive is no longer an option.
Raise user experience from ordinary to extraordinary with Anakage Proactive Cobot
Anakage provides proactive remediation platform based on Cobotic technology which can be used to resolve issues silently, even before user realizes it as well as take user’s support in completing standard workflows like onboarding, workarounds, training which when enforced with sufficient support have a far greater business impact than infrastructure maintenance scripts. The Proactive CoBot’s actions can be set as rules based on organization policies. Different task solutions can be triggered from the rules engine according to the requirements. It also comes with an admin and reporting portal where all the reports and analytics of end points and solutions are represented visually summarizing the Rules, Success Failure and overall Robotic and User action statistics.
Anakage Proactive platform is comprised of
- Proactive exe at end point
- Proactive dashboard with reporting portal
Anakage Proactive Solution Examples
Browser related issues
- Allow Active X
- Disable popup blocker
- Allow multiple file download
- Getting Error- Stop running this script
- Recommended popup blocker and proxy settings
System performance issues
- System breakdown owing over heating or disc errors
- System slow due to pagination and indexing issues
- Lack of system performance tuning including cleanup and lack of Virtual Memory
Other Application issues
- Unable to move or drag cells to copy content in Excel
- Unable to copy from one cell to multiple cells in Excel
- Not getting new mail notification in outlook
- Outlook is closed when minimized
- Unable to open Adobe PDF
- Unable to open hyperlink in word
Anakage Proactive Cobot offers you
Customized application task management –
Allows admin to define tasks and intervals on rules engine at which they need to be run on endpoints. Also solutions can be triggered from Admin portal itself to start remediation for specific end point entries.
Admin and Reporting Portal-
Collects user tasks and solutions run data with end point details and comes with rules engine setup for admin usage on a single portal
Maintain state of the system-
Aligned with enterprise guidelines by running/ shutting down services and processes, auto detect and update missing Standard Operating Environment (SOE), windows services, browser and application specific processes etc.
Maintains and optimizes performance parameters of the PC as defined in the rules engine. E.g. clearing cache, recycle bin, system temperature check, managing start-up programs etc.
You can also write to us at email@example.com or call us at (+91) 861 865 7122