Uncategorized

Multilingual Content Management System for a Luxury German multinational automotive company’s Service desk – A Case Study

The Scenario The company has geographically dispersed locations with multiple facilities in a city with different language users, say for example: Bangalore office: Building 1 Building 2 Tokyo office: Building 3 Building 4 Madrid office: Building 5 Building 6 With a workforce of over hundreds of thousands, serving customers across 5 Countries, company‘s IT team faces the challenge of providing self service and managing contents to a disparate and highly diverse end-user population. As a Read more

By Madhurima Dutta, ago
Anakage for Support

Recast Your Current Problems into Proactive Goals- a Transformation that Every Servicedesk Needs

For many organizations the conventional way of solving any IT problem is to respond to clients or users after it arises. But even if the support service is well defined and works seamlessly, it is often time consuming and may not serve desirable user experience. Instead, imagine if you could solve issues silently before users even get to know about the issues. Why consider a proactive approach in user support Every employee loses an average of Read more

By Madhurima Dutta, ago
IT for digital transformations

Cautious optimism on AI, ML in Service Desk Automation

Most Technology consultants including myself and AI/ML service providers for over a decade have spear headed Digital Transformations with IoT, Cognitive AI/ML and Automation driven technology initiatives so much so that clients now itch to get these technologies into their portfolio of IT Services including Service Desk Automation to create a wind of change (some like to rock the boat a little, some to get noticed at board level). No doubt these are exciting times Read more

By Prosenjit Ghosh, ago
Experience management

Multilingual Self Service Portal Management

Being more efficient in the workplace really comes down to being more efficient with your time. And spending time on just organizing different contents shouldn’t be a wise thing to do. Anakage’s Self Service Portal Management system is here to help you out: it helps to create and manage custom localized solution catalogs across different locations or categories. Here are the key features of our multilingual Content Management System (mCMS) system to make you work Read more

By Madhurima Dutta, ago
Anakage Deployment

Step by step instructions to deploy Anakage server

Please use this step by step guide for Server deployment of Anakage – Download all the stuff you will need – The latest java versions both 32/64 bit from http://www.oracle.com The latest MSSQL Express from https://www.microsoft.com/en-in/sql-server/sql-server-downloads. Latest MSSQL management studio from https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms?view=sql-server-2017. Latest apache tomcat from https://tomcat.apache.org/download-90.cgi. From this link download the Windows Service Installer file. Ready the machine – Read our documentation to get details of server prerequisites Create separate Drive in the server, Read more

By Lokesh Rathore, ago
Anakage Deployment

Planning for Anakage Self Service Deployment – 5 Answers to keep ready

40% of users like to try out to solve the problem themselves before reaching service desk. This number will increase as the average age of workforce is decreasing. Planning the self-service portal properly will make sure it is accessible when users need it most thus reducing more tickets. On the other hand, you also have to consider your company wide security policies and rules. Read on to understand the things you should consider when you Read more

By Rajeev Kumar, ago
Uncategorized

Anakage is ISO:IEC 27001:2013 certified now

We are very proud to be awarded ISO:IEC 27001:2013 certification, an internationally recognized standard that ensures that the quality management system is process oriented, and specifically built to the needs of our customers. With the certification, we underline the high quality standards, and their performance for our customers and partners. Thank you so much for your trust in our company! What ISO/IEC 27001certification means? ISO 27001 (formally known as ISO/IEC 27001) is an excellent framework which Read more

By Rajeev Kumar, ago
Anakage Hopscotch Recorder

Anakage Hopscotch LinkedIn Recorder released under Apache 2.0 license

The ability to create product tours on any kind of application (online/offline) is one of the core component of Anakage platform and it differentiates it from our competitors. For online product tours there are many open source libraries available. One of them is Hopscotch , a framework by Linkedin to make it easy for developers to add product tours to their pages. Hopscotch accepts a tour JSON object as input and provides an API for the developer Read more

By Harpal Sharma, ago
Anakage for Support

How to easily use windows event viewer in day to day troubleshooting

As a service desk agent while solving user issues many a times you wished you could have gone deeper to understand root cause, but did not due to lack of time. Many issues like system crashes usually leaves no clues to fix. Most of the times you just close those tickets as there is nothing you could do and user will not face it immediately unless it is a serious issue. Have you wondered how Read more

By Lokesh Rathore, ago
Anakage for Support

Scripting is not automation – Best practices for your Automation/AI in IT

Automation is one of the key technology trends that is here to stay and it is poised to change the way we work or live. Artificial Intelligence, Machine Learning, Bots, Devops – everything is getting so much attention. Only way to deal with it is embrace it or become outdated. But with all the noise it is difficult to understand what it means for IT team. The closest response that comes to mind is “we Read more

By Rajeev Kumar, ago