Self Service Cobots
Solve frequent desktop and application issues
According to wikipedia "A cobot or co-robot (from collaborative robot) is a robot intended to physically interact with humans in a shared workspace." That was for physical industries, for software applications Anakage Cobots are designed to involve automation and human beings to solve any issue faced by users. We bring more within the reach of automation.
Solve commonly occuring issues
Use our reusable cobots to solve commonly occuring issues like machine slow, outlook slow, crash, printer install among others. Use our tool to bring in your organisation specific issues to this list even if they cannot be solved by automation.
What we do
Resolve issues silently
Anakage cobots use automated detection based on various event source like registry, log files, onscreen activity etc. Our cobot resolves it silently wherever possible. For example - Skype login issues are one of the call drivers organisations. Resolution steps are - Detect Skype version, Go to the relevant folder, rename few files. If these steps are done manually it would take approximately 5 minutes. Our cobots can do all of these steps silently when initiated by user.
Guide like a human
Imagine a person standing behind you and showing how to fix your issue. Our cobots can show you onscreen instructions to guide you to fix the issues. For example - Unwanted addins are one of the top reasons why outlook could be slow. Different addins could be used by different project teams for their official requirement. So this issue can not be resolved automatically. But our cobots can detect what are probable non standard addins and can guide a user step by step in Outlook to remove the addin if they wish using Anakage unique in application guidance.
Supports all the applications under sun
Our cobots can show in app guidance on top of any application without needing any kind of integration or code changes in base application. The applications could be any desktop as well as browser based applications. All Microsoft application, ERP suites (SAP, Dynamics, Epicor, Oracle), SAAS applications (Salesforce, Servicenow) are supported. Using our click and publish platform these guides can be created easily.
Do not reinvent the wheel
Technologies like powershell, vbscript, WMI, command line are powerful automation tools. Our cobots can reuse them to take advantage of mature technologies to do tasks. If your team is already comfortable using certain technologies and has lot of scripts, do not worry - you can reuse within our tool.
Deploy it as you want
Our cobots can be hosted in online self service portal from where they can be downloaded and run without needing to install or have administrator rights. It can also be hosted inside a desktop self service application which could be installed on all user machines. It is available all the time without needing internet or downloading a file.
Reuse hundreds of out of the box cobots
We have repository of hundreds of reusable cobots in common categories like Outlook, Skype, Internet and Printer. After testing and few customizations based on your environment they can be deployed. These cobots range from one click fixes to multi step cobots.
The self service web application follows standard security protocols and best practices. It supports https port. Our cobots are digitally signed and we have made sure that it is tamper proof so that you can be sure that it does only what it is designed to do.
Themes and Corporate Branding
Our Self Service application comes in multiple themes and can be customized for corporate branding requirements. Administrators can customize various parts of application like company logo, colors, header images and contact informations.
Integration with other tools
Our platform can be integrated with other tools being used in IT Support workflow. The self service portal can host chat bots or mechanism to create tickets. After use the cobots can redirect users to ticketing tool or chat agents if issue is not resolved.
Analytics and Reporting
Our admin console allows you to know the effectiveness by monitoring in realtime with various charts and data points. You can know number of visitors, who is using what, how many problems are resolved, what are the user feedbacks. We also show you granular details like at what point in cobots users are exiting and how much time they are taking to resolve the issues.
List of reusable cobots
List of standard cobots which can be readily used in any environment after few customizations based on cause and fix in your environment. These cobots are lightweight applications (exes) and can be hosted on self service portal or desktop application and can be run to fix the issues.
Speed Up Your Outlook
It guides you to start Outlook in a safe mode. It prompts you to uninstall redundant Add-ins and create profile if nothing solves.
Instant Search Option And Indexing
This solution helps when MS Outlook Instant Search option and indexing is not working on windows.
Create A New PST File
This solution helps you to create a new PST file to save space on the mail server.
Excel Attachments Not Opening In Outlook
Solution to correct Outlook not opening attachments.
Create A New Profile In Outlook
Solution for Outlook error Cannot open default email folder.
Outlook Error Cannot Open Default Email Folder
This solution helps you to modify a setting in outlook.exe property dialog box.