Self Service Application
Ready to deploy Self Service Platform
Anakage provides enagaging and customizable Self Service portal as well as desktop application where Cobots can be hosted for use. In case of online portal a small application(exe) is downloaded that can be run without needing any installation. We also provide a desktop application that will need to be installed if the need is to have everyting available on machine. The offline app support the workflows which needs admin rights also.
Customizable through admin console
Anakage provides admin console from where you can customize both online as well as offline application. You can add your organisation branding, add notices, news as well as your own self service articles and links.
What we do
Host all kind of self service articles
Host relevant content for complete self service application. Keep cobots, informative articles in the form of pdf, docs, links or engaging content such as videos on portal or desktop application. Keep it engaging with user comments, notices, announcements and outage information.
The content of application changes based on usage. The page readjusts according to the usage pattern of visitors. For example most used content will be shown automatically at the top of page. Realtime usage counters to engage users.
Users can search in relevant categories for the issues they are facing. We make sure that users see only relevant information by allowing admins to monitor what users are searching for and changing search metadata for better search.
Administrator console for configuration and monitoring
Allow administrators to do various activities like customize various sections of portal like logo, banner image. They can add notices, announcements. They can also add categories, solutions, links , articles.
Analytics for monitoring
Allow administrators to see complete analytics. They can see reports like visitor analytics where they can see who are visting the app, solution analytics for detailed usage pattern for each solution, feedbacks and granular data points like success/failure of solutions.
Administrator can create different kind of users with defined permissions for application access. They can also see detailed report of changes done by them.
Our app can be integrated to Active Directory and Enterprise Single Sign On technologies to provide a secure and seamless environment. It can also be integrated with your ticketing tools or chatbot if any.