Anakage Deployment

Planning for Anakage Self Service Deployment – 5 Answers to keep ready

40% of users like to try out to solve the problem themselves before reaching service desk. This number will increase as the average age of workforce is decreasing. Planning the self-service portal properly will make sure it is accessible when users need it most thus reducing more tickets. On the other hand, you also have to consider your company wide security policies and rules. Read on to understand the things you should consider when you Read more

By Rajeev Kumar, ago

Anakage is ISO:IEC 27001:2013 certified now

We are very proud to be awarded ISO:IEC 27001:2013 certification, an internationally recognized standard that ensures that the quality management system is process oriented, and specifically built to the needs of our customers. With the certification, we underline the high quality standards, and their performance for our customers and partners. Thank you so much for your trust in our company! What ISO/IEC 27001certification means? ISO 27001 (formally known as ISO/IEC 27001) is an excellent framework which Read more

By Rajeev Kumar, ago
Anakage Hopscotch Recorder

Anakage Hopscotch LinkedIn Recorder released under Apache 2.0 license

The ability to create product tours on any kind of application (online/offline) is one of the core component of Anakage platform and it differentiates it from our competitors. For online product tours there are many open source libraries available. One of them is Hopscotch , a framework by Linkedin to make it easy for developers to add product tours to their pages. Hopscotch accepts a tour JSON object as input and provides an API for the developer Read more

By Harpal Sharma, ago
Anakage for Support

How to easily use windows event viewer in day to day troubleshooting

As a service desk agent while solving user issues many a times you wished you could have gone deeper to understand root cause, but did not due to lack of time. Many issues like system crashes usually leaves no clues to fix. Most of the times you just close those tickets as there is nothing you could do and user will not face it immediately unless it is a serious issue. Have you wondered how Read more

By Lokesh Rathore, ago
Anakage for Support

Scripting is not automation – Best practices for your Automation/AI in IT

Automation is one of the key technology trends that is here to stay and it is poised to change the way we work or live. Artificial Intelligence, Machine Learning, Bots, Devops – everything is getting so much attention. Only way to deal with it is embrace it or become outdated. But with all the noise it is difficult to understand what it means for IT team. The closest response that comes to mind is “we Read more

By Rajeev Kumar, ago
Experience management

Moving from reducing tickets to helping organisation goals – IT for digital transformation

Traditional IT was perceived as cost center. Their main aim was to maintain the running systems and make sure it does not break. If and when things break they would treat that as ticket and make sure it is fixed. With organisations being digitized their role is expanding. They are expected to go beyond traditional roles and contribute to larger goal of converting old school people to digital workforce and bring them on par with Read more

By Rajeev Kumar, ago
Anakage for Support

Reduce service desk tickets by resolving endpoint issues before user knows

To reduce service desk ticket is a high priority item for any one in business. Automation is one of the way to handle it. OEMs are also improving but still tickets are not going down. In this post we will understand how we reduced password reset tickets by utilizing our proactive remediation platform. Windows 10 is great improvement over previous versions. There are many nifty features which saves you lot of time. One such feature Read more

By Alfiya Khan, ago
Tech Tips

How to protect against phishing in Office 365

To Protect against phishing is one of the mandatory things which is in the priority list of any organization. We will take you through some of the top tools you can use. And how to protect your employees against phishing who happens to be a weakest link in this war against phishing by training them using various simulators. We were just back from Gartner conference where we heard regarding security Windows 10 and Office 365. Microsoft Read more

By Harpal Sharma, ago
Anakage for Support

Latest trends in Information Technology 2018 and the best tools for your innovation agenda

The best of the emerging trends have been chosen and the path has been laid out for the onset of a new promising era of digital transformation and 2018 is predicted to be the rapid transition year for the IT industry since its dawn. Here are some of the latest trends in information technology that have got traction in 2018 and are here to stay and improve: The digital experience of the employees becomes high Read more

By Karan James, ago
self service automation

11 tips for self service automation to reduce IT Service Desk tickets

Self Service Automation is one of the key trends that is being adopted to automate IT Service Desk. World is closer to technology than it was ever before and the importance of self service automation is no more argued. Who would mind using it if it reduces time to wait, and resolve your problems. Consider these facts – 75% of respondent said self service is convenient way to address customer service issues 67% of respondents said Read more

By Rajeev Kumar, ago