Reduce desktop support calls by 50%

Automation

We automatically solve issues that can be solved without any user input. Items like user temp files and logs growing causes system slowness. We detect and fix these

Self Service

Some issues cannot be fixed automatically. We show guided fixes to let user take decision and follow the steps. For example - A addin on outlook might be causing issues. We guide users across outlook so that he can review and remove the addin himself.

Compliance

The machines inside a organisation needs to follow some rules. We detect these deviations and using automatic and guided fixes resolve them.

Anakage first of kind intelligent support systems

Human like intelligent guidance

Like a human it analyzes the system, calculates the optimal path and and guides users to solve their issues. As a result different user would get different resolution steps based on his situation.

Works across applications with no integration

It overlays steps on real application so that user does not have to read a text guide and do the steps. Hop across applications seamlessly without any code changes or integration points. It works for almost all ERP, desktop as well as browser based applications

Save time by automation and decision

Shortcuts can be invoked, Applications can be started, configurations can be determined to save time

Details

Imagine a highly qualified support agent with all the knowledge about the issue stands behind you and hand holds you to solve your problem.
We offer repository of around 150 commonly occuring issues on computers to solve your problem. They are selected based on the volume of support calls they generate. They contribute around 50% of tickets in a medium and large organisations.
None of the available solutions take the approach we are taking. We are not saying we will automate or reduce your tickets. We are saying let the tickets come and our system will help users to solve themselves without needing a support agent help.
Depending on the market feedback we keep on updating the solutions for OS, versions etc. We will also keep on adding solutions.
Anakage provides a admin dashboard which shows you matrix like number of time it has been downloaded, how many people have run them, and for how many people it solved the problem.
We have yearly subscription plan. We will make sure that the solutions work in your environment as per upgrades and technology changes.
Talk to us and we will help you migrate and own the technology so that you can be independent of us.
1 - The recorder (creates the solutions for particular issue) 2 - The player (runs the solutions and send data to server) and 3 - The server ( stores the usage data) are main components.
The recorder is GUI based tool through which you can create support solutions for a particualar issue. The process starts with recording all the steps which user would do in order to solve a problem, applying rules and conditions, specifying paths which will trigger based on conditions. The output is our propritory format which is a lighweight file understood by the player.
Player is the proprietory tool which runs the file created by recorder. Player supports many ways to distribute the support solution for issues. It can store all in a single file and let user access individual solutions listed in it. It can also package single solutions only. Depending on organisation requirements they can choose the way how they want it to be distributed.
The server hosts the solution files and provides a portal through which users can download the files. The player sends data to server regarding usage and effectiveness. Admininstrators can track and analyse the data. Organisations can host this server on premise or use Anakage server.
We uses https protocol and AES-128 bit encryption to communication. We do not store any sensitive information.
We start with analysis of your support tickets. In phase 2 we provide optimised/customised solutions for your organisations. We gradually tranfer the ownership of platform to you so that you can create and do the customizations in solutions.
The customizations can be due to changes in software , URLs in your organisation. For example - the exchange server location can be different, the webmail location can be different, the software installation path could be different alongwith many other reason.
We will make sure we cover 40% of your support issues.
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The solution rectifies the IRM issue because of which Outlook is not able to send any mail.
Use this solution to create a new user profile in Outlook
The solution creates a shared mail box in outlook
Is your outlook too slow. Use this solution to fix the problem
The solution enforces the policy of sending only encrypted or digitall signed mail
This solution sets the poloicy to encrypt or digitally sign mail while sending any mail from outlook
Not able to open calendar invite. Use the solution to fix the problem
Sometimes Outlook does not get open. It says 'Outlook encountered problem'. This solution helps overcome this issu
IF you do not like the current navigation pane, then use this solution to reset the navigation page to default
The solution resolves outlook Personal Storage Table(PST) error
The solution resolves outlook Offline Storage Table(OST) error
Use the solution to enable Pop notification
If you want to map mails to Personal Storage Table, then use this solution
This solution creates a new pst file
Not able to open the attachments. This solution will fix the problem.
If there is any default email folder and it is not getting opened, then this solution will fix the problem.
Unable to view mails older than one year. Use the solution and you can see all the mails.
Don't want to auto archive the content. Use the solution to turn off the auto archiving
Want to remove automatic junk mail filter. the solution will remove that.
If you want to archive older mails manually, use the solution.
Sometimes you get problem in finding the presence of your profile in Outlook. Use the solution to fix the problem .
You need to archive older mails. This solution will do the necessary configuration.
Not able to open the hyperlink in mails. Try the solution and you will be able to open any hyperlinks
If you are not able to start the outlook, the use the solution to fix the problem..
If you are not able to open excel attachment, then use the solution.
Internet Explorer got stuck and you are not able to browse. Use the solution to resolve the problem
Are you unable to open many sites?
This solution enables the pdf files to get opened in IE itself
The solution does the configuration too restore the connection tab in Internet Explorer
This solution fixes the corrupt TCIP
This solution enables to login using temporary profile on Windows 7
Are you facing the problem of Oracle jinitiator version being too low? The solution fixes the problem
This solution allows ActiveX on both Internet and Intranet sites
Event logs are important to debug some issues. This solution clears all the event logs after taking the backup in temp folder
This solution clears system prefetch files. This helps in improving the system performance
This solution clears the recycle bin.
This solution clear java cache files, and this helps in improving the system maintenance
Too much files in temp folder can reduce the system performance. This solution clears the temp file.
This solution clears the window temp files.
This solution enable the Pop-ups on Internet explorer
If you are not able to move,drag or drop cellls in Excel, then use the solution to fix the problem
If there is any issue while sending the command to running program, use the solution to fix the issue
If you are not able to open the excel because it is corrupt, use the solution to fix he issue
Sometimes excel is too slow which makes work difficult. Use the solution to overcome the issue.
If word is too slow, then run the solution to fix the issue
The solution improves the responsiveness of Powerpoint.
If you are not able to open the excel because it is corrupt, use the solution to fix he issue
If you are not able to open the excel because it is corrupt, use the solution to fix he issue
If you are not able to open the excel because it is corrupt, use the solution to fix he issue
If you are not able to open the excel because it is corrupt, use the solution to fix he issue
If you are not able to open the excel because it is corrupt, use the solution to fix he issue

We support

  • Microsoft Outlook 2013
  • Microsoft Lync 2013
  • Microsoft Skype For Business
  • SAP GUI 640/710/740
  • Symantec Virus Scan
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Oracle EBS
  • Service Now
  • Salesforce
  • Microsoft Internet Explorer 9/10/11
  • VPN and Networking issues
  • And many more...

Click the link and send us your details. We will get in touch with you within 24 hours.

We will send you the link to download few of the working solutions to evaluate.

150 Solutions
20 Products
100000 Users
90 Accuracy(%)