Reduce End User Support Tickets by 50%
Our unique End User Support Automation platform combines automation and human intervention to reduce tickets at source.
Reduce End User Support Tickets
Anakage End User Support Automation platform provides multi pronged approach to reduce support tickets at source, proactive resolution of tickets before user notices it, maintain compliance and automate your high volume processes.
Achieve last 5% of compliance
The complexity and size of systems are increasing. You can support greater number of users and environment compliance without needing more support agents.
Self Service Cobots
Our unique cobots are applications which uses both automation as well as in app guided help to resolve any issue. These can be hosted on our self service portal or inside an offline desktop application. Users can run the application to fix their issues.
Proactive and self healing cobots
We provide proactive cobots which runs on endpoints based on rules set. They actively detect issues, self heal them before user notices them. They can also be used to show user friendly reminders to enforce policies like password change, portal registration, training completion etc.
Customizable self service portal
40% of users would like to resolve issues on their own before reaching out to someone. We make it easy. We provide easy to deploy intuitive self service portal to deploy cobots and other format of self service documents, videos, links alog with other articles. This empowers users to save time and resolve issues themselves by downloading and running cobots which mimics a real tech support agent.
Self Service Desktop application
We provide Windows desktop application with almost all the portal functionalities available so that it is quicker to access cobots without need of downloading and running. All the dynamic elements like news, announcements, outage notices works. It can be configured using Self Service admin console and it sends usage data to server also.
Compliance and Enterprise policies management
Due to various government and enterprise regulations and threats it is very important to make sure that endpoints has latest patch, anti virus is updated and running, device is encrypted, buisness protection software is in good shape. We provide system where silent automated agents take care of these. It also reports the detail of devices so that it gives more information to stakeholders about the reasons of non compliance and the result of remediation against various paremeters.
Analytics and Reporting for Admins
90% of initiatives including self service fail because of perception that it is one time activity or lack of data. We believe this is start of journey and unless there is continuos change based on environment it will not succeed. We provide measurable data to help make it continuous process. Admins can make it a living portal by add notices, news, announcements and have access to various data points which help them understand their environment and users better.
Watch an introduction on how you can reduce your support tickets and improve user productivity using our cobotics platform.
What are our users saying?
Users are center piece of all what we are doing and all of our workflows are based on the assumption that they will use it to become more productive. We thrive because users love our technology.
"Good and quick response by the technology team."
"Within minutes my Outlook issue of not able to send Skype invites have been solved."
Wonderful and Self explanatory.
Very quick support and resolve the problem quickly.
Great Self Help. No need to contact IT and wait for their help.
Quick response and resolution of Issue. Appreciate the Solution.