Reduce your support calls by 50%
Our unique cobotics technology combines automation and human intervention to solve issues which would otherwise come to agents.
Anakage Cobots for better Support desk
Anakage provides a single platform to reduce support tickets at the source, proactive resolution of tickets before the user notices it, maintain compliance and automate your high volume processes.
The complexity and size of systems are increasing. They can support a number of users and environment compliance without needing more support agents.
Self Service Cobots for Windows to resolve endpoint and application issues.
Our unique cobots are applications which use both automation as well as in-app guided help to resolve any issue. These can be hosted on our self-service portal or inside an offline desktop application. Users can run the application to fix their issues.
Proactive and self-healing cobots to resolve endpoint and application issues.
We provide proactive cobots which run on endpoints based on rules set. They actively detect issues, self-heal them before the user notices them. They can also be used to show user-friendly reminders to enforce policies like password change, portal registration, training completion etc.
Customizable self service portal
40% of users would like to resolve issues on their own before reaching out to someone. We make it easy. We provide easy to deploy intuitive self service portal to deploy cobots and other format of self service documents, videos, links alog with other articles. This empowers users to save time and resolve issues themselves by downloading and running cobots which mimics a real tech support agent.
Self Service Desktop application for windows
We provide Windows desktop application with almost all the portal functionalities available so that it is quicker to access cobots without need of downloading and running. All the dynamic elements like news, announcements, outage notices works. It can be configured using Self Service admin console and it sends usage data to server also.
Compliance and Enterprise policies management
Due to various government and enterprise regulations and threats it is very important to make sure that endpoints has latest patch, anti virus is updated and running, device is encrypted, buisness protection software is in good shape. We provide system where silent automated agents take care of these. It also reports the detail of devices so that it gives more information to stakeholders about the reasons of non compliance and the result of remediation against various paremeters.
Analytics and Reporting for Admins
90% of initiatives including self service fail because of perception that it is one time activity or lack of data. We believe this is start of journey and unless there is continuos change based on environment it will not succeed. We provide measurable data to help make it continuous process. Admins can make it a living portal by add notices, news, announcements and have access to various data points which help them understand their environment and users better.
What users are saying
" Excellent ,saved lot of time as i did not have to follow the incident or SRM process and was able to setup the printer myself. Appreciated. "
" It was amazing help , I have sorted the issue of headphones . Great service tool "
" Awesome way to guide you to through the process and resolving issues. Crisp and Clear. "
" This was a quick resolution. It took less than a minute to fix the issue. Simple yet detailed steps provided in the solution. "
" Perfect...like to give more stars ********"
" Wonderfully closed the issues, without waiting for the ticket to get allotted to the engineer. "
" Very good automated applet this is cleared my problem within 4 min.Thanks to team "